Frequently Asked Questions
Are all the products purchased from DSA Suppliers Brand New?
Yes, all our products supplied are Genuine & Brand New, packaged in their original packaging from the Manufacturer.
How can I place an order from DSA Suppliers?
Through our website, you can place an order by selecting the item or items, Product codes that you need, quantity required, then click on the checkout button to complete our 100% Secure checkout process which is protected by Quick SSL Certificate by GeoTrust.
Or you can email us at firstname.lastname@example.org with your Request for Quote (RFQ) via the Contact Us page on our website or send us an email at with your request, description, specification etc. We will be able to help you with best prices and availability of products with discounts on orders.
What are the delivery options available?
Shipping costs are dependent on delivery destination address, we do UK delivery. We can do deliveries worldwide, and it will be calculated at the time of checkout process. Delivery costs are based on Value of the Consignment, weight and dimensions please email us at email@example.com before checking out for a delivery quote as we may be able to offer free shipping or more discounts on Value of the Consignment, with weight and dimension in consideration for your order with a discount checkout code.
How do I search for products on the Website?
This is very easy, products can be searched for by using the search bar on our website at the top of the page on the right by entering either a SKU/product code or by entering a keyword. Also, the navigation bar on our website features all of our main product categories with sub categories to help you find the item you are looking for. If you can’t find what you are looking for please send us an email at firstname.lastname@example.org as it could be the Manufacturer SKU/product code has been replaced or obsolete with an alternative SKU/product code by the Manufacturer. Just ask for our help in assisting you in your requirement.
Where can I find the Manufacturers product code for the item?
The manufacturers product code can be found below the select your description or SKU Number
Is my item in stock?
Majority of our catalogue of items are shipped direct from the Manufacturer. We aim to give you the best delivery date possible and will keep you updated at all stages of your purchase. The Manufacturer normally will ship approximately between 10-25 business days dependant on Manufacturers stock levels.
In the event that the Manufacturer may not have the product, we will advise you with an alternative product. Or, the Manufacturer has delays on manufacturing a product line, we will inform you immediately and provide you with a best delivery time advised by the Manufacturer. Or, we can cancel your order and issue you a full refund.
What is the country of origin of my item?
As it is not displayed on our website, this can be provided on request.
I need a Material Data Handling Sheet for my product?
If you require the Material Safety Data Sheet (MSDS) we can obtain this from the Manufacturer, Depending on what the product is.
My Product ordered seem to appear different from the image on the product listing on the website?
Some Images on our website may be for illustration purposes only, it may feature parts or additional kit in the image that are not included with the actual product. The majority of images are received from our manufacturer and where possible we try to create our own images to reflect the actual product.
If you’re unsure of what is actually included, please check the product description or email us at email@example.com, so we can help.
What are the Manufacturer Warranties with the Products I Purchase?
Honeywell Analytics – Fixed gas Detection, Fire & Flame Gas Detection and Gas Control Systems have a Standard Limited Warranty for 12 Months from Purchase. Any queries for Honeywell Analytics warranties for specific Instrument, Components, Sensors or accessories, please ask to clarify at firstname.lastname@example.org
BW Technologies Standard Limited Warranty
Instruments - Warranty Period
BW Clip Series - Two or Three years from date of original purchase
BW Solo - Two or Three years from date of original purchase
BW Clip4 - Two years from date of original purchase
BW GasAlert Extreme - Two years from date of original purchase
BW GasAlertMicroClip XL - Two years from date of original purchase
BW GasAlertMicroClip X3 - Three years from date of original purchase
BW GasAlertQuattro - Two years from date of original purchase
BW GasAlertMax XT II - Two years from date of original purchase
BW Ultra - Two or Three years from date of original purchase
BW GasAlertMicro 5 Series - Two years from date of original purchase
BW IntelliDoX Docking System - Two years from date of original purchase
BW MicroDock II Docking Station - Two years from date of original purchase
Any queries for BW Technologies Warranties for Instrument Components & Sensors, please ask to clarify at email@example.com
RAE Systems Standard Limited Warranty
Instruments - Warranty Period
MultiRAE Family - Two years from date of original purchase
ToxiRAE Pro Family - Two years from date of original purchase
MicroRAE - Two years from date of original purchase
QRAE 3 - Two years from date of original purchase
Personal Radiation Detectors - One year from date of original purchase
MiniRAE 3000, MiniRAE Lite, ppbRAE 3000, UltraRAE 3000. - One year from date of original purchase
AreaRAE, RAELink3, Solar Panel System, Rapid Deployment Kit. - One year from date of original purchase
Other Fixed RAE Systems - 12Months from date of original purchase
Any queries for RAE Systems Warranties for Instrument Components, Sensors and Lamps, please ask to clarify at firstname.lastname@example.org
How do I make a complaint?
We hope you don’t have to make a complaint. However, please forward your complaint in writing to email@example.com and a member of our team will be in touch to address this.
How can I contact DSA Suppliers?
We can be contacted by emailing firstname.lastname@example.org, or by contacted us on +441158390931.
Our Opening hours are 9:00am – 5:00pm, Monday – Friday.